Travelling by Jet Airways - A Bad Experience for Many?
I travel quite often to Hyderabad on my official visits. I prefer to take the Jet Airways early morning 0625 hours flight as I like to start my work early in Office. Today again I travelled by Jet Airways. The crew was quite polite on the flight. But I have a problem most of the time with their ground staff specially the people in the lounge and the food served in the flight. In the lounge, which is a facility only for the JP members, the service is really bad. The stewards manning the counter do not acknowlegde your presence nor do they feel it appropriate to serve you even a glass of water without you running after them. I think Jet Management really needs to do some mystery visits to the lounges and check for themselves the service provided to its most frequent fliers.
In todays flight, the quality of the breakfast was not upto the mark. To add to it, there were some foreign objects in the breakfast. The flight steward was really polite and apologised for the same, but the damage has been done. He offered me another platter of breakfast, but I had lost the faith in the quality of food served. Than Steward got me some cakes and cookies without even bothering to check that I am a vegetarian and might not take products containing eggs. Here again Jet management team needs to put some soft training in place so that they do not end up agonising the same customer again and again.
I really hope that the Jet Airways management checks on the quality of service been provided else it will definately loss out its frequent fliers to other Airlines.
